🔐 Privacy Policy

Last Updated: October 6, 2025

Axespire Solutions Limited (“Axespire,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our website, services, and products including YuhChat, our automated voice assistant platform.

By accessing or using our services, you agree to the terms of this Privacy Policy.

📥 Information We Collect

We collect information to deliver personalized, secure, and efficient services. This includes:

1. Business & Account Information

- Company name, industry, and location

- Contact details: name, email, phone number

- Login credentials and authentication data

- Subscription tier and billing preferences

2. Voice Assistant Data

- Call logs: timestamps, durations, caller metadata

- Audio recordings and transcripts of assistant interactions

- Assistant usage patterns and menu selections

- Booking, lead capture, and form submission data

3. Technical & Usage Data

- IP address, browser type, device information

- Pages visited, session duration, click behavior

- Assistant configuration and dashboard activity

4. Billing & Payment Data

- Payment method and transaction history

- Invoicing details and subscription status

- Processed securely via third-party payment providers

🎯 How We Use Your Information

We use your data to:

- Deliver and maintain YuhChat services

- Personalize assistant flows and voice responses

- Monitor performance and optimize call handling

- Provide onboarding, training, and customer support

- Process payments and manage subscriptions

- Send service updates, feature announcements, and promotional offers (opt-in only)

- Comply with legal obligations and enforce our Terms of Service

🔒 Data Protection & Security

We take data protection seriously. Our safeguards include:

- End-to-end encryption for voice and dashboard data

- Secure cloud-based storage with restricted access

- Role-based permissions for team and client accounts

- Regular security audits and vulnerability assessments

- No unauthorized access to assistant recordings or transcripts

We do not sell, rent, or trade your personal information to third parties.

🌍 International Data Transfers

Axespire operates in Jamaica and the United States. Your data may be processed in jurisdictions outside your country of residence. We ensure that appropriate safeguards are in place, including contractual clauses and secure hosting environments, to protect your information.

🧑‍⚖️ Your Rights & Choices

Depending on your location, you may have the right to:

- Access, correct, or delete your personal data

- Request a copy of your call transcripts or assistant logs

- Withdraw consent for marketing communications

- Disable assistant recording or analytics features

- Request account deletion and data erasure

To exercise these rights, contact us at support@axespire.com.

🧾 Third-Party Integrations

YuhChat may integrate with third-party tools (e.g., CRM, scheduling, analytics) to enhance your experience. These services are governed by their own privacy policies. We do not publicly disclose our infrastructure providers to protect platform integrity and competitive advantage.

👶 Children’s Privacy

YuhChat is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware of such data, we will delete it promptly.

📅 Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes are posted constitutes your acceptance of the revised policy.

📬 Contact Us

For questions, concerns, or data requests, contact:

Axespire Solutions Limited

Kingston, Jamaica & Miami, FL

Email: support@axespire.com